SHIPPING & RETURNS
Shipping Policy
We offer free shipping for orders over $20. To qualify for free shipping, the value of the items in your shopping cart must equal $20 or more after discounts and before tax (for California residents). Must use promo code FreeShipping710 to activate.
We are well known for fast processing and shipping; it’s one of our company goals. All orders are typically shipped within 24-48 hours of orders being placed, except for weekends and holidays. Depending on the volume of orders, some orders may be shipped the same day.
We offer ground and express shipping, depending on availability and your selection at checkout. Shipping costs are dependent on your selection, size and weight of the package, and your geographical location. Unless you opt for expedited shipping, 5-7 days is the norm for delivery. For shipments to AK, HI, and military addresses, shipping can take up to 2 weeks.
Once your order is placed, we will send you a confirmation email. When your order ships, you will receive an email containing the tracking information.
We ship to all 50 states in the U.S., Guam, U.S. Virgin Islands, Puerto Rico, and APO/FPO/DPO/Other military addresses. FEDEX® does not ship to P.O Boxes or military addresses. All orders are shipped from Huntington Beach, California 92648. We are not currently shipping internationally. We do not ship to a P.O. Box if a signature is required or requested.
To prevent fraudulent transactions, orders of $300 or more will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation.
Out of Stock and Backorder Items:
We have quality control processes in place to ensure our website inventory is accurate. However, if your order contains an item that is out of stock or on backorder, the rest of the order will be shipped and we will contact you. You will have the option of cancelling, substituting, or waiting for the item to become available again.
Missing and Incorrect Items:
If you are missing or have incorrect products shipped to you, contact us within 72 hours of delivery at (714) 369-0067 or email info@710unlimited.com with your order number and packing slip information. Once reviewed, missing items will be shipped. A return label will be provided for incorrectly shipped products.
Shipment Delays:
We do not guarantee transit times and shipping fees are nonrefundable through 710unlimited.com. Weather delays and failed delivery attempts can cause delays. All delivery issues should be addressed with the courier directly. Delays and delivery errors caused by couriers are out of our control and therefore we are not responsible.
Errors in the shipping address submitted during order placement will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and you have paid for the cost to reship the order.
Damaged During Delivery:
If you receive damaged products as a result of shipping, you must contact us at (714) 369-0067 or email: info@710unlimited.com within 48 hours of delivery. We may request a picture of the product packaging prior to mailing the products back. Once your claim has been submitted, reviewed, and approved, we will ship a replacement product. If you do not contact us within 48 hours of delivery, you must file a claim with the courier.
Shipping Cost Responsibility:
Shipping cost are non-refundable. You are responsible for shipping costs in returning products and we are responsible for shipping costs to you. All replacement, exchanged, and repaired products are shipped USPS first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us.
Age Verification:
We are required by law to ensure all customers are at least 18 years of age and meet the legal smoking age of the state in which they reside. Therefore, we must verify age prior to shipping orders. Once the age verification is complete, we will continue processing your order. If we are unable to verify your age, we will contact you for further verification or will ship your order with adult signature required service (requiring an adult 21 years of age with a government issued ID to sign for the package). You will be charged any additional costs associated with adult signature required service.
We reserve the right to refuse or cancel any orders without notice.
Return & Exchange Policy
Order cancellation requests must be submitted immediately via email to info@710Unlimited.com. Once the order has been shipped, we will not be able to cancel your order.
We accept returns on un-opened and un-used products up to 14 days from the date of delivery. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements.
If you would like to return a product for exchange, replacement, or refund, please contact us by phone: (714) 369-0067 or by email: info@710Unlimited.com . Please provide the order number, packing slip information, and reason for the return. If approved, you will receive further directions on shipping the product back to us. Refunds will be processed within 10 business days of receiving the items in satisfactory condition. Refund amounts will be issued to the same card number that was used to purchase the product. We are not responsible if the cardholder no longer has possession of the card or the account has been closed.
If a promotional item included in the original package is not returned, the value of the promotional item will be deducted from the refund amount.
Shipping cost are non-refundable. You are responsible for shipping costs in returning products and we responsible for shipping costs to you. All replacement, exchanged, and repaired products are shipped USPS first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us.
When returning products, include a copy of the original packing slip. Please ensure the packaging is sufficient to ensure successful return of undamaged products. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Products must not have been used or damaged. Do not return products in the original envelop, this is not sufficient packaging and can cause items to be lost in the mail. Padded envelopes are preferred. Your package must be postmarked within 5 business days of receiving your return request.
Typographical errors may occur with our product descriptions and/or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.